Effective Date: 12.06.2025
This Privacy Policy explains how 3F Venture S.A., a company registered in Luxembourg (VAT LU27795306) with its registered office at 9 rue du Laboratoire, 1911 Luxembourg (“we”, “us”, or “our”), collects, uses, and protects personal data on the Acomim platform.
This Policy applies to all users of the Acomim platform (“you”), including e-commerce sellers, accountants, bookkeepers, finance teams, and any other individuals whose data is processed via our system.
We collect and process the following categories of personal data:
Account Information: Name, email address, company name, password, language preference.
Business Data: VAT number, business address, e-invoicing settings, accounting-system credentials.
Transactional Data: E-commerce orders, fees, taxes, settlement reports, refunds.
Usage Data: Login times, API calls, activity logs, IP address, browser and device information.
Payment & Subscription Data: Subscription tier, billing history (note: credit-card details are handled solely by our PCI-compliant payment processor).
Your data is used to:
Provide and improve the Acomim service (data synchronization, reconciliation, reporting).
Manage user accounts, authentication, and permissions.
Generate financial reports and export files (e-invoices, VAT returns, Excel/CSV lists).
Monitor system health and detect anomalies (e.g., sync errors, failed transactions).
Administer billing, subscriptions, and payment receipts.
Respond to support inquiries and communicate service updates.
Ensure compliance with applicable accounting and tax regulations in France, Belgium, and other supported markets.
We process your personal data on the following grounds:
Performance of a Contract: To deliver the services you have requested.
Legal Obligation: To comply with accounting, tax-reporting, and e-invoicing regulations.
Legitimate Interests: To improve our platform’s features, security, and reliability.
Consent: For optional marketing communications, when you opt in.
We may share your data with:
Trusted Service Providers: Hosting (e.g., AWS), analytics, email delivery, and payment-processing partners—all bound by GDPR-compliant agreements.
Accounting & Tax Authorities: If required by law or regulation (e.g., statutory audits, tax investigations).
Your Designated Advisors: Banks or accounting firms, at your request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice and GDPR safeguards.
While we store and process most data within the European Economic Area (EEA), any transfers outside the EEA are protected by Standard Contractual Clauses or equivalent safeguards.
We retain your personal and business data:
Active Accounts: For as long as you use the Acomim platform.
Closed Accounts: Up to 5 years after account termination, to comply with legal and regulatory record-keeping obligations.
You may request early deletion, subject to legal requirements.
Under the GDPR, you have the right to:
Access your personal data.
Rectify inaccurate or incomplete data.
Erase your data (“right to be forgotten”), subject to legal retention rules.
Restrict or object to certain processing activities.
Port your data in a machine-readable format.
To exercise these rights or submit a general inquiry, please email:
We implement appropriate technical and organizational measures, including:
Encryption at rest and in transit.
Secure authentication (OAuth, API-key management).
Regular security audits and vulnerability testing.
Role-based access controls for our employees and subprocessors.
Our website uses cookies to:
Maintain session state and preferences.
Analyze usage patterns (e.g., via Google Analytics).
You can disable cookies in your browser settings, but this may impact certain features.
We may update this Privacy Policy to reflect changes in legal requirements or our services. We will notify you of significant changes via the platform or by email, and update the “Effective Date” accordingly.
For any questions, requests, or concerns regarding this Privacy Policy, please contact:
3F Venture S.A.
9 rue du Laboratoire, 1911 Luxembourg
VAT: LU27795306
Email: legal@3f.lu
